If Perl mappings are missing in the IIS then you can add below 2 extensions: Extension = Executable = C:\Perl\bin\"%s" %s Extension = Executable = C:\Perl\bin.
Here enable all logging options except protocol sub status. The priority of the NIC to which the HC Primary IP is bound to, should be High.
You may view NIC priority from Start :: Control Panel :: Network connection :: right click :: Open :: Advanced tab :: Advanced setting.
The awstats database, which is really a collection of text files, needs to be created/updated before any statistics can be viewed.
Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password.
I installed and configured awstats as per Webfaction documentation, and the awstats page loads but it continued to say "Never updated (See 'Build/Update' on awstats_page)" after two days of patiently waiting.
Can someone point me to general troubleshooting locations?
Foremost it is recommended to install the latest build of HC, which is available at The PERL installation path specified at HC host level at location C:\perl. All unknown CGI/PERL extensions in IIS should be allowed underneath IIS --Web Services Extensions (only for IIS 6). PERL Scripting should be enabled on this site through Scripting Manager option available in your Control Panel. Give "Everyone" user full permissions on Perl installation path i.e. Also make sure that Log File directory path is set as X:\Webspace\domain.com\log. Go to IIS :: websites :: Hosting Controller site :: Logging :: click Select Fields Button.They always promise they are working on it but still the same.Please the awstats is actually giving Webhosting Hub a bad name.We have made the AWStats database in the statdata directory.When a database is updated AWStats creates a backup with the extension.