Instances of mail that is bounced back to the sender may also be fixed.
Please use the steps below to update your Global Address Book.
someone who just received a CUMC email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.
When changes occur within the main Global Address Book (GAL) on the Exchange server, computers running Outlook 2007, 2010, and 2013 may not automatically receive the updates.
It can be accessed when using a CUMC email (@cumc.columbia.edu) account with Outlook or when logged in to the Outlook Web App.
If you are not seeing correct contact information in the GAL for someone that has a valid email address (i.e.
In the Information to download section, select Full Details and in the Address Book section, choose \Global Address List. **NOTE** Please read this section carefully, or your update will not work!!
In Cached Exchange Mode, Outlook 2007 & 2010 downloads a local copy of the Global Address List (GAL), but only updates it every 24 hours.
In order to reflect any changes or updates made to the Global Address List, you can force Outlook to download a new copy of the GAL.
While you may have sorted your Contacts folder the way you want it to, the Address Book in Outlook has its own sorting mechanism.
The separation can be quite confusing some times and the options which control the sorting order aren’t all located in the same location either, which can make things even more confusing.